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30-Day Return/Exchange
Your satisfaction is important to us.

 

Special Holiday Return Policy:

We want our customers to be 100% satisfied with their holiday purchases. Beginning November 17th, all holiday gifts purchased from our on-line store may be exchanged or returned through January 10th, 2012 or for 30 days, whichever is later.  Other provisions of our return policy below apply.

We want you to be fully satisfied with your purchases from Classic Jewelry. If for any reason this is not the case, items may be returned for a full refund or exchange. The item must be received by Classic Jewelry within thirty (30) days of your receipt of the merchandise. International shipping and handling fees, duties and custom taxes are not refundable. Any items received after this period will not be accepted.


Return/Exchange Procedure

  1. Obtain an authorization number by calling our customer service department at 1-877-543-4367. Returns will not be accepted without this number.

  2. Package the jewelry with care using all of the original packing materials. Items must be returned in the same condition as were sent from Classic Jewelry. Items that have been engraved, altered, or resized by a company other than Classic Jewelry, show signs of wear or are damaged in any way cannot be accepted.

  3. Include a copy of your invoice from Classic Jewelry. Clearly indicate your return authorization number on the invoice.

  4. Write your return authorization number on the outside of the package.

  5. All returns must be shipped to us insured for the full purchase price of the item(s). We are not responsible for jewelry shipments which have not been insured or for any packages which do not require a signature upon delivery or a return receipt.

    6. We recommend shipping the package via USPS Registered Mail. Be sure to request a return receipt.

  6. Clearly print your name and address on the outside of the package in the proper area.

  7. Ship to:

    CJ Designs, Inc.
    37 West 47th Street, Suite 802
    New York City, NY 10036


    Please do not write words such as "Classic Jewelry," "jewelry," "/diamonds," etc. anywhere on the package. To deter theft, it is very important that words giving any indication of the contents or value of the package are not visible anywhere on the package.


  8. Allow approximately five business days upon receipt of the items for refunds to be processed. After we have inspected and verified the condition of the items, a prompt refund will be given in the same manner as payment was made.

At classicjewelry.com we are committed to providing the finest jewelry products on the web, outstanding customer service and great value.  Please view our blog frequently.  Thank you!

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